Having mouthed off last week along the lines of there being too
much talk about storytelling and not enough about how and when to apply storytelling
techniques, I am now going to suggest you tell more stories about yourself.
Some years ago I was doing some Presentation Skills coaching for a
marketing executive whose job was to develop travel agency business throughout
Russia and Eastern-Europe. As part of this responsibility he was expected to be
- and to be seen to be - the expert
on all things travel within Russia and Eastern-Europe. He hailed from the
region himself and made mention of his credentials within his presentation. It
all sounded fine but I wouldn’t remember him today on the basis of that simple
extract from his CV. The reason he remains clear in my mind several years later
arose from a chat we had over coffee as we took a break from preparing his
presentation.
“In Russia”, he said, “we have all the big brands, such as Amazon,
Facebook and Twitter, except they are not the real thing; they look and act
very much like the real thing, but they are all fakes”. I urged him to talk
about this in his presentation. “But what has it got to do with travel and the
services I am selling?”, he asked. “Nothing directly”, I replied, “but it
provides a little insight into life within the region. People will relate to and
be intrigued by the topic, and they may even go home and talk about it. With
respect, they are not going to home and talk about those extracts from your CV.
Most importantly, they will remember you. Those stories of Russian rip-offs
will fix you in their minds; you will be remembered as the person who really knows
what’s going on in Russia and Eastern-Europe”.
I sensed I had not entirely convinced him, so I asked him if he had
seen Top Gear on TV the previous
Sunday evening. “No”, he replied, wondering what on earth was coming next. I
told him how Clarkson and May had visited China and found what appeared to be
Minis, BMWs and Rolls Royces, until closer inspection revealed them to be
fakes. “Ah yes, I heard about that”, replied my client. “Precisely”, I said, “people are talking
about it – the team identified a great opportunity to entertain as well as
inform as they filmed their trip. You too could achieve that degree of engagement”.
So we set about a bit of reconstruction of his presentation, building in some
stories that we teased out by juxtaposing real brand images with their fake
equivalents and my client discovered a whole new level of self-confidence as he
progressively became known as the ‘go to’ man for all things Russian and
Eastern-European.
None of this takes anything away from the most important principle
of a business presentation, which is that the more time you devote to thinking
and talking about your audience, the more you will be getting straight onto
their favourite subject. There does, however, come a time when it’s appropriate
to talk about yourself and it often pays to go a little deeper than you might
realise. Compelling content aside, allowing a little light to shine on yourself
makes your audience warm to you; as a result, everything you say becomes that
little bit more convincing.
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